Refund policy
REPLACEMENTS AND RETURNS.
For the purposes of complying with articles 54, section II and III, 92 and other related articles of the Federal Consumer Protection Law, “MOVAX S.A DE C.V” will be responsible for returns or replacements of merchandise only and exclusively when they are defects. factory duly checked by the user, therefore, for the purposes of the above, the following procedure is established:
1.- Users who identify one or more products with manufacturing defects must contact “MOVAX S.A DE C.V” via email to the following address: Info@movax.com.mx for the purposes of demonstrating the manufacturing defect of the product and request its return or replacement.
In the email, the user must send images of the merchandise that has the factory defect, as well as express his or her desire to return or replace it and indicate through which of the packages indicated in the terms of use of this website he/she wishes. for the return to be made.
For the return or replacement to be valid, the user must send “MOVAX S.A DE C.V” the email described within 30 (thirty) calendar days after making the purchase.
2.- “MOVAX S.A DE C.V” will have a period of 2 (two) business days after receiving the email with the attached images of the defective merchandise to notify the user by the same means of whether or not the return or replacement is appropriate. of said merchandise. The user acknowledges that the origin of the return or replacement is only due to a duly proven factory defect.
3.- “MOVAX S.A DE C.V” will be responsible for covering the costs of transportation and shipping of merchandise for the requested return or replacement, so in the event that the return or replacement due to a factory defect is appropriate, it will be sent to you. to the user a prepaid shipping guide for the parcel that they have indicated in the email through which they have made their request.
However, “MOVAX S.A DE C.V” could designate another parcel service if the one chosen by the user is not available to carry out the shipment, of course notifying the user in advance via email.
4.- In the event that the return of the merchandise is appropriate, “MOVAX S.A DE C.V” will return the equivalent amount according to the same method made in the initial purchase on the portal http://www.movax.com.mx / The refund of the amount will be made until “MOVAX S.A DE C.V” receives the defective merchandise at its address.
5.- In the event that the replacement of the merchandise is appropriate, “MOVAX S.A DE C.V” will also be responsible for the cost of sending the new merchandise to the user. Said shipment will be made to the same address provided in the initial purchase by the user.
6.- The return or replacement of the merchandise will be carried out within an approximate period of 5 (five) business days from the positive response of origin via email.
7.- Fortuitous event means an event of nature that is unpredictable and force majeure means an event caused by man that is inevitable. In the event that “MOVAX S.A DE C.V”, either due to a fortuitous event or force majeure, is unable to comply with the return or replacement procedure in the terms agreed herein, there will be no liability for it, but it will notify the user at the most opportune time about the delay for the return or replacement and new days will be agreed to comply with this procedure.
